Refund Policy

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At Zenvana, we are committed to providing high-quality care and transparent policies. Due to the nature of telepsychiatry services, the following refund policy applies:

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1. Appointments & Cancellations

• Appointments canceled or rescheduled with at least 24 hours’ notice will not incur a fee.

• No refunds will be issued for missed appointments or cancellations made with less than 24 hours’ notice.

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2. Refunds for Services Rendered

• Fees for completed psychiatric evaluations, follow-ups, or consultations are non-refundable, as these are professional services delivered at the time of appointment.

• If you believe there was an error in billing or service delivery, please contact us within 7 business days to request a review.

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3. Technical Issues

• If a session is interrupted due to technical difficulties on our end, we will reschedule the appointment at no additional cost or issue a credit.

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4. Payment Disputes

• For any concerns regarding charges or services, please reach out to us directly before initiating a dispute with your payment provider. We are here to help resolve the issue.